Mediaofficers (“Raask”/“Company”/”We”/”Us”/”Our”) owns and manages the mobile application 'Raask' (“App”). We value your privacy and take our responsibilities in relation to your data seriously.
If you use the App, We may collect the following information by automated means:
We gather information from the App activity, such as data on the number of people who visit the App, the pages they visit, the duration of their stay, etc. App visitorship information inter alia includes:
You may choose to provide Us with Personal Information through the App, like:
We do not collect any of the aforesaid SPDI of any of the user of the App.
Most of Our services do not require any form of registration, allowing you to visit Our App without telling Us who you are. However, some services may require you to provide Us with Personal Information. In these situations, if you choose to withhold any Personal Information requested by Us, it may not be possible for you to gain access to certain parts of the App and for Us to respond to your query.
We may collect and use Personal Information to provide you with services which We think may be of interest to you, or to communicate with you for other purposes which are evident from the circumstances or about which We inform you when We collect Personal Information from you.
We are controllers of customer data and may process such data as may be required. We store the information collected from the App, which is used to:
The information is processed and analysed by automated means to offer a variety of features that you get from using the App. The information will be used for advanced analytics to offer additional insightful features in future. We may also anonymise (de-personalise) your information We collect and combine it with other information sources for the purpose of advanced analytics and future use cases.
If you access third-party services, such as Facebook or Google, to login to the App or to share information about your usage on the App with others, these third-party services may be able to collect information about you, including information about your activity on the App, and they may notify your connections on the third-party services about your use of the App, in accordance with their privacy policies. We shall not be liable for any breach of your privacy attributable to the third-party services’ access to your information in the manner given above.
Our customer’s privacy is extremely important to Us. However, We may disclose certain information obtained due to the following:
Every User shall have the ability to communicate with others while using the App and may share personal data at times. While we are happy that our users are communicating outside the context of the App, it is to be understood that not every user would prefer this and therefore each user should have the right to set the boundaries that feel right to them. Thus, you may not collect, use or store any personal information or attempt to do any of the above for any purpose whatsoever unless the user invites you to do so. You may not contact the user, without their consent, about something that has nothing to do with the App, store that user's contact information in a database for further communications, or continue to contact the user if they have requested you not to. Further, you may not use robots, scripts or other automated procedures to collect any information, including user contact information, from the site.
We take security of your data very seriously. We work hard to protect information you provide from loss, misuse, and unauthorised access or disclosure. In order to build Our App and products, We use multiple sources of data however, We do not use any of Your Personal Information for developing Our App and products. We maintain commercially reasonable measures to maintain information security and prevent it from unauthorized access. Given the nature of communications and information processing technology, We cannot guarantee that any information, during transmission through the internet or while stored on Our systems or otherwise in Our care, will be absolutely safe from intrusion by others. Since, no security is fool-proof and in case We become aware of any breach of security of your information, We will notify you using the email address that We have. If you do not agree to the terms discussed above, you should exit Our App or stop using the same. When you access Our App, you acknowledge that you have read and agreed to abide by the terms described above. We will, from time to time, include links to and from the Apps of our partner networks, advertisers and affiliates. If you follow a link to any of these Apps, please note that these Apps have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these Apps.
We do not provide any Personal Information to advertisers or to third party except for Amazon Web Server (AWS) which hosts Our servers for the App.
Subject to any exemptions provided by law, you may have the right to request access to information, as well as to seek to update, delete or correct this information. You can contact us for any help regarding the same.
As a user of the App, You shall have the following rights:
You can exercise any of the above listed rights by communicating the same to us at [•].
Before We can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details. We shall have a duration of 1 month to respond to any or all of such exercising of your rights.
The protection of the privacy of children is of huge importance to Us which also includes adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. We do not knowingly collect any personal identifiable information from children under the age of 18. If you think that your child provided this kind of information on the App, We strongly encourage you to contact us immediately and We will do our best efforts to promptly remove such information from Our records.
In the event of a change in the law applicable to data protection in India, You hereby expressly consent to Our continued use, storage, collection and disclosure of Your Information including Personal Information to the fullest extent permitted under such applicable law. We may reach out to You for obtaining additional consents and approvals as required under the amended law and You will be required to comply with such requests. Should You choose to not provide Us with such additional consents and approvals, We may have to discontinue your access to the Apps.
You may choose to not provide Us with or withdraw any or all information included under Personal Information, but in the event that You do so, We may be unable to allow you to access the Apps or otherwise avail services for the provision of which your information is being collected or processed.
We will put in place measures such that Your Personal Information, which is in Our possession or under Our control, is destroyed and/or anonymized as soon as and in any case, when it would be reasonable to assume that (i) the Purpose for which that Personal Information was collected is no longer being served by the retention of such Personal Information; and (ii) retention is no longer necessary for any other reason including applicable law.
We, however, reserve the right to retain, store and use Your Information including Personal Information for Our business purposes, whether such Information has been deleted or not. After a period of time, Your data may be anonymized and aggregated, and then may be held by Us as long as necessary for Us to provide Our Services effectively.
Please note that Your withdrawal of consent to use Your Personal Information may result in Us not being able to provide You with access to the Apps, or terminate any existing relationship that We may have with You.
Furthermore, despite the very low probability, it is possible for internet transmissions that contain your personal information could be intercepted by others. Although we maintain all reasonable security standards in all tasks involving access to personal data, it is impossible for Us to ensure the privacy and security of all transmissions made to and from the App while in transit.
You agree and undertake to indemnify Us in any suit or dispute by any third party arising out of disclosure of information by You to third parties either through Our Apps or otherwise, and Your use and access of Apps, applications and resources of third parties. We assume no liability for any actions of third parties with regard to Your Information or Personal Information which You may have disclosed to such third parties.
In accordance with the IT Act and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Devinder Suryavanshi
You may write to him at the following address:
Preet colony, Ropar
Email him at: firstname.lastname@example.org
Tel: +91 95015804089
Preet colony, Ropar